J Chaplow & Sons Ltd Privacy Policy – your rights, your information and how we use it

J Chaplow & Sons Ltd is committed to protecting your personal information

Our Privacy Policy contains important information about what personal details we collect; what we do with that information; who we may share it with and why; and your choices and rights when it comes to the personal information you have given us.

Information we collect and use

Information about who you are e.g. your name and contact details including billing address, delivery address, telephone number, mobile number, email address and payment details

Information classified as sensitive personal information. This information will only be collected and used where it’s needed to provide the product or service you have requested or to comply with our legal obligations.

What we collect and use your information for

We take your privacy seriously and we only ever collect and use information which is personal to you where it is necessary, far and lawful to do so. We will collect and use your information only where:

It’s necessary to provide the product or service you have

It’s necessary for us to meet our legal or regulatory obligations

Who we may share your information with

Our suppliers, subcontractors who are involved in the delivery of providing products or services used or ordered by you.

To credit reference agencies and fraud prevention agencies

To any relevant public authority or law enforcement agency

Where required by law, regulation or legal proceedings

For the purposes of the recovery of a debt in case of non payment

Where your information is processed

Your information will be processed internally by J Chaplow & Sons Ltd and stored within the United Kingdom on our operating system and on cloud-based servers provided by our internet provider.

How we protect your information

We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.

Your information is protected by controls designed to minimise lose or damage through accident, negligence or deliberate actions.

How long we keep your information

We will keep your personal information only where it is necessary to provide you with our products or services while you are customer.

We keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.

Your individual rights

You have several rights in relation to how J Chaplow & Sons Ltd uses your information

Right to be informed

You have a right to receive clear and easy to understand information on what personal information we have, why and who we share it with.

Right of access

You have the right of access to your personal information.

Right to request that your personal information to rectified

If your personal information is inaccurate or incomplete, you can request that it is corrected.

Right to request erasure

You can ask for certain information we hold about you to be deleted or removed provided that there is not a compelling nor legal reason for J Chaplow & Sons Ltd to continue to have it.

Right to restrict processing

You can ask that we block or suppress the processing of your personal information for certain reasons. This means we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.

Right to data portability

You can ask for a copy of your personal information for your own purposes to use services. In certain circumstances you may move, copy or transfer the personal information we hold to another company in a safe and secure way.

Right to object

You can object to J Chaplow & Sons Ltd processing your personal information where it is based on our legitimate interests, for direct marking and if we were using it for scientific/historical and statistics.